Get to Know Your New Business Digital Banking Experience!
Take a closer look at FMUB’s upgraded Business Digital Banking system! The first part of this training video provides a walkthrough of the new system, highlighting key features and navigation to help you get familiar with your new banking experience.
Please note: This video was recorded before the upgrade, so some information, particularly regarding ACH Origination preparation, may no longer apply.
Frequently Asked Questions
Will my username and password stay the same?
Yes. You’ll continue to use your existing Business Digital Banking username and password. You’ll need both the first time you log in to the upgraded system.
If you use a token, you’ll also need a password for your first login. If you need to have a password set up or are having trouble logging in, stop in or call (920) 623-4000 for assistance.
Will I still use my token?
Yes. If you currently use a token, you’ll continue to use it with the upgraded Business Digital Banking system. You’ll also need your username and password for your first login.
Will I still access Business Online Banking at fmub.bank?
Yes. You’ll continue to access Business Online Banking at fmub.bank, just as you have always done.
Why does each Business Digital Banking user need their own contact information?
The first time each user logs in to the upgraded system, they’ll be asked to verify their identity with a one-time passcode. The passcode can be sent by text message, phone call, or email using the contact information we have on file for that user.
Each user needs at least one contact method that reaches them directly. This can be a mobile number where they can receive a text message, a direct phone line where they can receive a phone call, or an individual email address. As a security measure, a general business phone number or shared email address should not be used because the passcode needs to reach the individual who is logging in—and only that individual.
Without an appropriate contact method on file, a user will not be able to complete the first-time login process. If you need to update your contact information, call (920) 623-4000 for assistance.
What happened to the FMUB Mobile Business Banking app?
The FMUB Mobile Business Banking app was retired as part of the Digital Banking upgrade.
Business Mobile Banking is now available through the FMUB app. Search for FMUB in your device’s app store to download the app, then log in using your Business Digital Banking username and password and your token, if you use one.
Once you’ve successfully logged in to Business Mobile Banking through the FMUB app, you can delete the old FMUB Mobile Business Banking app.
I already use the FMUB app for Personal Banking. Do I need another app for my Business accounts?
No. The FMUB app is now used for both Personal and Business Mobile Banking. You won’t need a separate app for each.
Make sure you have the updated version of the FMUB app. Then, use your Business Digital Banking credentials to access your business accounts or your Personal Digital Banking credentials to access your personal accounts.
Did my Business Online Banking alerts carry over?
Most did. Alerts delivered by text message, email, or to your secure inbox carried over automatically. However, alerts delivered as push notifications did not carry over to the upgraded system.
You can reestablish those alerts in the upgraded Business Online Banking system.
Did my scheduled transfers between FMUB accounts carry over?
Yes. Scheduled transfers between your FMUB accounts carried over to the upgraded system.
Did my Bill Pay information carry over?
Yes. Your existing Bill Pay information carried over to the upgraded system. You can now access these features through CashFlow Central®, which replaces Business Bill Pay and offers expanded tools for managing payments and receivables.
Can I connect QuickBooks or Quicken to Business Online Banking?
Yes. You can connect QuickBooks or Quicken to Business Online Banking.
View instructions for connecting QuickBooks or Quicken.
What is CashFlow Central®?
CashFlow Central® has replaced Business Bill Pay as part of the Digital Banking upgrade. In addition to the bill payment features previously available, CashFlow Central® offers expanded tools to help your business manage both payables and receivables.
If you previously used Business Bill Pay, your existing Bill Pay information has carried over to CashFlow Central®.
LEARN MORE ABOUT CASHFLOW CENTRAL®
How will electronic payments affect my available balance?
With the upgraded Business Digital Banking system, funds for applicable electronic payments will be debited from your account when the payment is sent. This means your available balance will more accurately reflect the funds you have available to use, even if the payment has not yet reached the recipient.
If sufficient funds are not available when the payment is initiated, the payment will not proceed. This can help you better manage your available funds by ensuring your balance reflects outgoing electronic payments more promptly.