Personal Digital Banking Upgrade

Frequently Asked Questions

Will my username and password stay the same?

Yes. You’ll continue to use your existing Online Banking username and password. The first time you log in to the upgraded system, you’ll need to enter both manually. Your username will not prefill, and Face ID and fingerprint login will not be available for your first login.

Once you’ve completed your first login, you can set up these convenient login features again in the updated app.

What should I do if I don’t remember my username or password?

We’re here to help! Stop in or call us at (920) 623-4000 for help with your username or password.

If you know your username but don’t remember your password, you can also use the Forgot Password link to reset it yourself.

Will I still access Online Banking at fmub.bank?

Yes. You’ll continue to access Online Banking at fmub.bank, just as you always have.

How do I get the updated FMUB app?

The updated FMUB app is now available. If you haven't updated your app, you may receive a prompt to do so when you open the previous FMUB Mobile app. This is a legitimate update, and it is safe to follow the prompt.

You can also go directly to your device’s app store, search for FMUB, and download the updated app.

Once you've updated the app, log in using your existing Online Banking username and password.

Do I have to use Digital Banking?

No. Digital Banking is optional. If you do not currently use Online or Mobile Banking, you do not need to sign up. You can continue banking the way you always have, including writing checks, visiting an FMUB location, and using your debit card.

Why is it important to have my current phone number and email address on file?

Keeping your contact information up to date is an important part of protecting your accounts. As an added security measure, you may periodically be asked to verify your identity using a one-time passcode sent by text message, phone call, or email.

This extra layer of security helps protect your account information by confirming that it's really you accessing your Digital Banking services.

You can update your contact information in Digital Banking or stop in or call (920) 623-4000 for assistance.

Did my Online and Mobile Banking alerts carry over?

Most did. Alerts delivered by text message, email, or to your secure inbox carried over automatically. However, alerts delivered as push notifications did not carry over to the upgraded system.

If you previously used push alerts, you can reestablish them in the upgraded Digital Banking system.

Did my debit card controls and alerts carry over?

No. Debit card controls and alerts did not carry over to the upgraded system.

If you previously used these features, you'll need to set them up again in the updated FMUB app.

Did my scheduled transfers carry over?

Yes. All scheduled transfers carried over to the upgraded system. You don't need to set them up again.

Did my Bill Pay information carry over?

Yes. Your Bill Pay information, including your payees, scheduled and recurring payments, and payment history, carried over to the upgraded system. You don't need to set these up again.

Can I still connect QuickBooks or Quicken to Online Banking?

Yes. You can continue using QuickBooks or Quicken with Online Banking. You may need to reconnect your accounts following the upgrade.

View the QuickBooks and Quicken upgrade instructions.

I have both Personal and Business accounts. What do I need to know?

The updated FMUB app is now used for both Personal and Business Mobile Banking. You won’t need a separate app for each.

Use your Personal Digital Banking credentials to access your personal accounts or your Business Digital Banking credentials to access your business accounts.

If you would prefer to view both your Personal and Business accounts under one login, stop in or call (920) 623-4000 for assistance with getting this set up.